Configuring Drips

After creating email contents through Link2Surveys → Emails menu, you can click [Manage Drips] icon button to configure when this drip email is being sent.

Important Note
If a person submits the same survey at a later time, the drip campaign will restart and any previous running campaign for this person will stop. Additionally, to prevent drip emails being flagged as spam, a maximum of two drip emails per day will be sent when someone is added in multiple drip campaigns. Other drip campaigns scheduled for the day will be either postponed to the following day or suppressed.

Assigning Drip Email to Surveys

On the Manage Survey Drips popup window, select a survey from the dropdown list which you want to assign this email to, then click [Add Entry]. This will add the survey into the drips table.

Then, specify a number under the Day column to determine when this email will be sent when someone submits a survey. For example, set this to "1" if you want to send this email the next day. Setting this to "0" will cause the email to be sent rightaway as someone submits the survey.

If you no longer want to assign this drip email to a particular survey, click [Remove] to remove it.

Writing an Autoresponse Email (i.e. Thank You Message)

By default, when someone submits a survey, only you will receive a notification email. As you may have noticed from the above settings, you could also use this feature to improve communication experience by writing a thank you email.

Simply assign this drip email to a survey and set the Day value to "0" to send the email rightaway.

^^ Last revised: 2023.10.03

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